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REFUNDS AND RETURNS POLICY

 

Thanks for supporting the 1820 Col. Benjamin Stephenson House.

If you are not entirely satisfied with our services, we’re here to help.


Returns

Merchandise (e.g. Toys, clothing, books): You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. Your item needs to have the receipt or proof of purchase.

Workshop/Lectures/Special Events: You have 7 days prior to the schedule date of a workshop, special event or fundraiser to cancel your reservation(s). 


Refunds

Merchandise: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. 

Workshop/Lectures/Special Events: Once we receive your cancellation for a workshop, special event or fundraiser (at least seven days prior to the schedule date) we will notify you on the status of your refund. To be eligible for a refund the ticket(s) to a workshop, special event or fundraiser cannot be used. Refunds will not be issued after the date of a workshop, special event or fundraiser. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


Items such as Memberships or those listed as ‘non-refundable’ will not be considered for a refund.


Shipping

You will be responsible for paying your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.